The company is world market leader in office supplies and its marketing strategy is based on a multichannel approach. For the region DACH/Benelux (Germany, Austria, Swiss and BeNeLux) BOEST! is looking for a Regional Manager Business Intelligence en Market Research.
Jobdescription:
To provide the organization with actionable insights and conclusions for assortment, customer and campaign planning and controlling. To track the regional market environment as part of the overall strategic planning process. To actively contribute on continuous Business Intelligence Strategy development to improve the efficiency of the customer, contact and touchpoint mix.

o Analyses the touchpoint, campaign and customer segment performance with standardized and ad hoc reports to identify root-causes for trend development.
o Reviews and analyses reports for regular agent performance measurement and develops guidance for performance improvement.
o Provides all analysis and actionable insight in a European wide agreed format and publishes it for best practise sharing.
o Establishes and reviews processes for data quality improvement and identifies data inconsistencies in CRM applications.
o Creates customer segmentations (tiers) to identify target groups for different contact strategies and touchpoint mix and enhances statistical models with the European team to drive recommendations on the most effective and efficient contact strategies.
o Market Research - Develops and executes surveys for markets, competition and determines customer needs and measures customer satisfaction with products & services.
o Provides the Business Intelligence European team with requirements for system and data enhancement and manages deployment of analytical CRM tools as required.
o Provides input for the budget and forecasting process in terms of customer and revenue numbers including insights into the underlying metrics.

Key Performance Indicators:

o In time delivery of reports, analysis and conclusions.
o Up-to-date information about regional market indicators such as trends, customer needs and competition.
o Turn complex information/facts into clear findings.
o Support the company's sales and profitability result by designing and analyzing dashboards.
o Remain with set cost budget.

• Marketing/ Business Studies / Degree in Statistics or Mathematics
• 3 - 5 years leadership experience and proven project leadership experience.
• Working experience in an analytical position.
• Sales and marketing experience gained in an international business to business environment.
• Management experience.
• Marketing management, Change management, Product management.
• Practical experience with analytical CRM, SQL and statistical methods and tools. In-depth knowledge of analytical software packages such as SAS/SPSS.
• Knowledge of relational databases, SQL and data warehouse design.
• Workable Knowledge of MS Office Systems
• Analytical skills.
• Ability to work competently with business and financial figures.
• Ability to undertake statistical data analysis.
• Ability to generate effective business decisions from available analysis in order to shape and improve the underlying initiative.
• Project Management skills.
• Plan, organize and prioritize work.
• Administer, document and report effectively.
• Present findings out of analytical results in an understandable way.
• Fluent in English, spoken and written.
• Additional language like Dutch, German, French etc. is an advantage.
• Willingness to travel.
• Accurate, strong attention to detail in combination with a self-organized way of handling projects and tasks.
• Comfortable with working in a large multi-national environment.
• Ability to multi-task and prioritize work according to business requirements.
• Ability to motivate and manage a team of analytical experts.
• Ability to work under pressure and towards tight deadline.