The Account Manager is responsible for managing and growing merchant relationships with international key customers. The Account Manager will be evaluated on the retention/ up selling to their existing portfolio
- Develop long term and trusted relationship as business partner to our customers
- Maximize customer satisfaction and grow existing accounts. Identify up-sell opportunities and pro-actively sell new services and products to existing customers. This includes coordination of all aspects of the accounts where as sales support, project management, sales bids and contracts.
- Developing and executing strategic implementation- and account plans for each account identifying the core customer requirements. Mapping the benefits of our customer's solution to the business requirements of the account.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
- Establish and maintain current client relationships. Manage account services through quality checks and other follow-up. Identify and resolve client concerns.
- Ensure that all necessary advance due diligence is completed in a timely and comprehensive manner using a structured due diligence process covering pre-tender requirements
- Collect, capture, analyze, use and report data (market challenges, industry opportunities, competitor activity etc) in an accurate and effective manner - using it to identify customer needs, develop sales opportunities and add to business growth
- Provide status reports: activity, closings, follow-up and adherence to goals as required by management
- Responsible for demonstrating flexibility and commitment to service with existing customers - providing a consistent, positive and effective sales experience in a manner that reflects company values
- Work closely with the Partnership department to gain specific support required for identified opportunities
- Organize and lead monthly and quarterly account reviews to review active products, volumes and service levels.
- Maintain sales materials and product knowledge. Report any new trends in the market. Remain up to date with evolving product functionalities and process technology - both internally and within competitive offering.